What should I do if a student's charging cable is not working?

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Have the student bring the cable to school and test it. If you find it is not working, place a work order on Samanage. Print the work order and place it with the damaged cable. Give the cable to the site designee and IT will bring a new one out for the student. FYI- The cables are under warranty and can be replaced. However, if the cable is damaged because of student negligience, the student will need to replace it.