Frequently Asked Questions

Apps

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Damages (Hardware and Software)

Digital Citizenship

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Student Issues

  • What if I have a student who forgot their passcode to unlock their iPad?

    Posted by:

    Student passcodes are the last four digits of the student ID number. Student ID numbers can be found in Illuminate.

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  • What should I do if a student loses their iPad?

    Posted by:

    The teacher or site designee will need to place a work order in Samanage immediately so we can try to locate it and place the iPad in Lost Mode. This needs to happen as soon as the teacher finds out the iPad is lost! This is important because we need documentation of the lost or stolen iPad.

    (Please note- Students must report the loss or theft of their iPad within 24 hours of it being lost or stolen in order for it to be covered by our insurance. If they wait longer, the family is responsible.) If it is still unable to be found, the teacher needs to complete the JPA Property Loss Form.

    It is also important that the family file a police report immediately if the iPad has been stolen. The police report number must be provided to our insurance company in order for it to be covered.

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  • What should I do if I have a student moving to another site in the Lakeside Union School District?

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    The teacher needs to collect the student iPad and charger and give it to the site designee. The site designee needs to place a work order through Samange letting IT know the student has moved. The site designee will print the work order and place it with the iPad. IT will come out to pick the iPad up from the site designee. This is important because the student needs to be moved in the MDM.

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  • What should I do if a student is moving to a new district?

    Posted by:

    The teacher needs to collect the student iPad and charger and give it to the site designee. The site designee needs to place a work order through Samange letting IT know the student has moved. The site designee will print the work order and place it with the iPad. IT will come out to pick the iPad up from the site designee. If the student does not return the iPad or charger, the site secretary will be responsible for contacting the family to try to track it down. The site designee should put a note in the cumulative file to alert the next district that the student has not returned their iPad.

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  • How can I get an iPad for a new student?

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    Your site secretary needs to request a student iPad by emailing enrollment@lsusd.net. THESE iPad forms need to be sent home with the student.

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  • What should I do if a student is not consistently bringing the iPad to school (charged) every day?

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    Talk with your team and principal about a consequence and an action plan. It is also a good idea to go through the iPad Check In Form periodically with students.

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WIFI

Wiping the iPad

  • How do I wipe my iPad?

    Posted by:

    Be sure to save all your important photos and files before you wipe your iPad. Here are the video directions to follow once you have saved your work.

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Q&A Suggestions

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