Email iPadHelp@lsusd.net with the first and last names of students having trouble. Please be very specific with the issues and what students are missing. This will automatically generate a work order for IT.

You must fill out the App Request Form. You are responsible for making sure the app complies with all SOPIPA laws. (Ed Services will review the request and place a work order to have IT push the app to your student iPads.) Please remember we will be trying to push apps out to grade levels this year, not individual classes. Please check with your grade level to make sure you all need/want the same apps.

The student will need to replace it. Students can order new chargers from the approved vendors HERE. Please do not allow student to buy cheap cables that could damage the iPad.

Have the student bring the cable to school and test it. If you find it is not working, place a work order on Samanage. Print the work order and place it with the damaged cable. Give the cable to the site designee and IT will bring a new one out for the student. FYI- The cables are under warranty and can be replaced. However, if the cable is damaged because of student negligience, the student will need to replace it.

Students can order a new charging block from the approved vendors HERE.

Fill out a Samanage work order. IT will be out to help as soon as possible. Please be aware that classroom printers are not being replaced.

The teacher is responsible for placing a work order through Samanage. Please clarify in the work order exactly what is going on. The more details the better.  IT will come out to the site and see the student to troubleshoot. It is not necessary to give the iPad to the site designee.

The teacher is responsible for placing a work order through Samanage. Print the work order out and sign it. Attach the paper to the iPad and give the broken iPad to the site designee. Site designee will inventory on the form provided by IT. IT will sign off on the form when picked up. (Please note- IT will not pick up the iPad unless the printed Samanage work order is with the iPad and it is signed!)

IT signs in the device on the form at the site. The site designee will deliver the iPad to the teacher.

As stated in the Acceptable Use Policy, the principal shall make all decisions regarding acceptable use violations. The principal may deny, revoke, or suspend a user's access at any time.  Here are some suggested solutions:

1. For student in grades 4-8, keep the iPad at school, and let the student use it only when it is required.

2. If it is a serious problem, come up with an alternative assignment that does not require the iPad. 

You may need to Review the Digital Citizenship lessons. You could also contact your 21st Century Learning Coach to help you teach the lessons or speak with your students. The monthy lessons can be found here.

K-2 Digital Citizenship Lessons

3-5 Digital Citizenship Lessons

K-2nd grade:  bit.ly/LUSDK12

3-5 grade:      bit.ly/LUSD345

Go to this site, for some frequesntly asked questions.
https://sites.google.com/lsusdstudent.net/digcit35/faq

This video shows how to save important photos and videos to your Google Drive account.

Follow these simples steps found on this video.

You can use Google Takout to export files to a personal account. Follow these steps.

Learn how to save projects you’ve completed from your favorite apps, like Book Creator, to your Google Drive.

These video steps will help you organize your Drive account.

Make sure they are using the proper user name and password, which is in Illuminate. You can call the Help Desk at 619-390-2627. If no one answers, place a work order on Samanage. The password will be reset as soon as possible.

Helpful tips for using district sponsored social media accounts can be found here. 

Many staff members are using social media accounts to connect with students, parents, local community members, and the global community at large. To ensure that social media sites are created and maintained properly, the following guidelines must be followed. LUSD employees who have social media accoutns need to fill out the following form. LUSD Social Media Accounts

Student passcodes are the last four digits of the student ID number. Student ID numbers can be found in Illuminate.

The teacher or site designee will need to place a work order in Samanage immediately so we can try to locate it and place the iPad in Lost Mode. This needs to happen as soon as the teacher finds out the iPad is lost! This is important because we need documentation of the lost or stolen iPad.

(Please note- Students must report the loss or theft of their iPad within 24 hours of it being lost or stolen in order for it to be covered by our insurance. If they wait longer, the family is responsible.) If it is still unable to be found, the teacher needs to complete the JPA Property Loss Form.

It is also important that the family file a police report immediately if the iPad has been stolen. The police report number must be provided to our insurance company in order for it to be covered.

The teacher needs to collect the student iPad and charger and give it to the site designee. The site designee needs to place a work order through Samange letting IT know the student has moved. The site designee will print the work order and place it with the iPad. IT will come out to pick the iPad up from the site designee. This is important because the student needs to be moved in the MDM.

The teacher needs to collect the student iPad and charger and give it to the site designee. The site designee needs to place a work order through Samange letting IT know the student has moved. The site designee will print the work order and place it with the iPad. IT will come out to pick the iPad up from the site designee. If the student does not return the iPad or charger, the site secretary will be responsible for contacting the family to try to track it down. The site designee should put a note in the cumulative file to alert the next district that the student has not returned their iPad.

Your site secretary needs to request a student iPad by emailing enrollment@lsusd.net. THESE iPad forms need to be sent home with the student.

Talk with your team and principal about a consequence and an action plan. It is also a good idea to go through the iPad Check In Form periodically with students.

Print the Home Connect directions for students. Spanish directions are available too. You can also have students try to clear the cache on the iPad or try a hard reset. The student’s family can also contact the help desk. (619) 390-2677 or iPadHelp@lsusd.net

The student can reconnect using the LUSD-Student-R network. Username is his/her Google username (without the @lsusd.net) and the Google password. 

You can reconnect the student to the WIFI. Choose the LUSD-Student network. Contact your 21st Century Coach or IT for the password.

The teacher/or site designee will give the student the proper permission form to send home.
English MiFi Permission Form
Spanish MiFi Permission Form

When the paperwork comes back, the teacher will turn it in to the site designee at the office.  The original paperwork is kept on file in the office, and a copy should be sent to IT. The site designee will fill out the Google Form with the info, and do a Samanage work order to have the MiFi delivered.

Be sure to save all your important photos and files before you wipe your iPad. Here are the video directions to follow once you have saved your work.